Support
One Step Solution is operated by Trans-West Process Solutions. Use this page for App Store support contact and common help topics.
Contact us
Trans-West Process Solutions
1182 Russell St, Thunder Bay, ON P7B 5N2
Phone: (807) 623-0909
Website: onestepsolution.ca
For questions about quotes, your account, or the app, call or email using the contact details your sales representative has provided, or reach us at the phone number above.
Web app
You can also use One Step Solution in your browser:
Account & data
Common topics
- Forgot password — Use “Forgot password?” on the login screen in the app or on the web sign-in page.
- Quote issues — Include a clear description and photos when possible so we can respond accurately.
- App updates — Install the latest version from the App Store for the best experience and security fixes.